When will my flowers arrive?
Filiz Çiçek is a florist shop open weekdays and Saturdays from 08:30 to 17:00; deliveries are made within these hours. For special occasions such as celebrations, weddings, parties, and events, deliveries can be made until 20:00.
For delivery in the Nicosia area, you can choose between 09:00 – 14:30 or 14:30 – 17:00. In the Kyrenia area, delivery is between 14:00 – 17:00, and the last order time for same-day delivery is 13:00; you can place an order for a later date by selecting a date from the calendar.
Except for special occasions, if you would like your order delivered within a specific time frame, you can inform us by phone or email.
Important: Watch guarantees are not available for special occasions such as Teacher's Day, Valentine's Day, and Mother's Day. We recommend placing your orders for these days at least one day in advance.
Payment options
You can make secure 3D Secure payments with all domestic and international credit cards, or you can pay via EFT/wire transfer to our bank accounts .
Delivery fee
The delivery fee is automatically added to your cart based on your chosen delivery area and will be displayed at the checkout. Different rates apply depending on the distance to areas far from the centers of Nicosia, Kyrenia, and Değirmenlik.
How can I find out if my order has been delivered?
You will be notified by email when your order is delivered. You can track the status of your order using your order number on the Order Tracking page; if you have registered your mobile phone number, you will also be notified via SMS.
What happens if the recipient isn't at the address?
If the recipient is not at the address, both the recipient and sender will be contacted by phone first, and delivery will be made according to their instructions. If they cannot be reached, delivery will be made to a neighbor or building security at home; to the reception, security, or a colleague at workplaces; or to the reception or staff at hospitals, after obtaining a signature and name, and you will be informed.
Can I change the date, note, or address of my order?
Before your flowers are prepared, you can change the note, date and address via 0 (392) 227 60 30 or our WhatsApp line 0 (533) 855 25 26. Date changes can be made to dates other than special days.
Are the products prepared exactly as shown on the website?
Most of the products on our website are prepared and photographed in our store; 90% of our products are our own designs. Due to seasonal reasons, stock availability, or high demand during special occasions, equivalent or higher-value flowers may be used, while maintaining the original design and customization.
Privacy statement
If you wish to keep your name confidential on the order form and card note, your name will not be given to the recipient. If the recipient refuses the flowers due to the sender's anonymity, they will be returned to our shop and you will be notified; you must pick them up from our shop within 2 days. In this case, no refund will be given.
