Filiz ÇiçekDistance Selling Agreement

Distance Selling Agreement

All users are deemed to have read and approved this sales agreement the moment they complete their membership or order transactions. This agreement is a sales agreement between filizcicek.com and the customer in the virtual environment.

Article 1 – Subject

The subject of this agreement is the sale and delivery of the product, the characteristics and sales price of which are specified below, sold by the SELLER to the BUYER, and the determination of the rights and obligations of the parties in accordance with the provisions of the current legislation on consumer protection.

Article 2 – Establishment of the Agreement

2.1. The BUYER acknowledges that they have read and understood the contract and are aware of their rights and obligations.

2.2. The SELLER and the BUYER acknowledge that there is no disproportion between the obligations agreed upon in this contract and that the mutual obligations are appropriate to the nature of the work.

2.3. The BUYER acknowledges that they are fully convinced that the transactions under this contract are in their best interest and agree to comply with all terms and conditions of their own free will.

2.4. The SELLER and the BUYER agree that the terms of the contract do not contain any features that could be considered unfair and that there is no unfairness in terms of the balance of interests. The terms of the contract are written clearly and understandably and do not have multiple meanings.

Article 3 – Seller Information

  • Title: Filiz Çiçek
  • Address: Bedrettin Demirel Cad. No:10/A, Lefkoşa / TRNC
  • Telephone: 0 (392) 227 60 30
  • Email: [email protected]

Article 4 – Buyer (Consumer) Information

The recipient's name, surname/title, address, telephone number, and email address are the information they provided during the order process.

Article 5 – Information on the Product Subject to the Contract

The product type, quantity, color, number of items, selling price, delivery fee, payment method, and delivery date are as stated in the order summary and order confirmation.

Article 6 – General Provisions

6.1. The BUYER declares that they have read and are aware of all preliminary information regarding the essential characteristics of the product, the sales price, the payment method, and delivery, and that they have provided the necessary confirmation electronically.

6.2. The product subject to this contract will be delivered to the BUYER or to the person/organization at the address indicated, on the date selected in the order, provided that the legal period of 30 days is not exceeded.

6.3. If the product is to be delivered to a person/entity other than the BUYER, the SELLER cannot be held responsible if the recipient refuses delivery.

6.4. The SELLER is responsible for delivering the product in good condition, complete, and conforming to the specifications stated in the order. The SELLER may, for justifiable reasons, supply an equivalent product of equal quality and price.

6.5. Electronic confirmation of the contract and payment of the order amount are required for product delivery. If the product price is not paid or is cancelled in the bank records, the SELLER shall be deemed to be relieved of its obligation to deliver the product.

6.6. If the SELLER is unable to deliver the product within the specified time due to extraordinary circumstances such as force majeure or interruption of transportation, the SELLER shall inform the BUYER. In this case, the BUYER may request cancellation of the order, replacement of the product with an equivalent if available, or postponement of delivery until the obstacle is removed. In case of order cancellation, the amount paid will be refunded to the BUYER within 10 days.

6.7. If the BUYER fails to fulfill its payment obligations, the SELLER may pursue legal action to collect the unpaid amount.

Article 7 – Right of Withdrawal

The right of withdrawal cannot be exercised for products prepared according to the consumer's requests or personal needs, and for products that are unsuitable for return due to their nature or are prone to rapid spoil (including live flowers and plants). For cancellation and return conditions, please see the Cancellation and Return page.

Article 8 – Competent Authority

In case of complaints and objections arising from this agreement, the competent consumer arbitration boards and courts in the place of residence of the BUYER or SELLER shall have jurisdiction.